Support

Get in touch

The fastest way to reach us is email: [email protected]

We respond within 24 hours on weekdays, usually faster. We're a small team and every email gets a real human reply.

Quick answers

Most common questions are answered in the manual on the homepage. Worth a look before writing in.

Etch Pro subscription & billing

What is Etch Pro? An auto-renewable subscription that unlocks video, permanent links, password locks, view receipts, longer voice notes, higher limits, and removes the Etch badge. It is offered as Monthly ($8.99/month) or Yearly ($59.99/year). Prices shown in the App Store for your region apply, and each subscription renews automatically until cancelled.

How do I manage or cancel? Subscriptions are billed by Apple through your Apple ID. Open Settings → your name → Subscriptions on your device, or go to apps.apple.com/account/subscriptions. Cancelling stops the next renewal; you keep Pro until the end of the period you already paid for.

How do I restore a purchase? If you reinstalled Etch or switched devices, open the Etch Pro screen in the app and tap Restore purchases to re-sync your subscription to this Apple ID.

Refunds. Purchases and refunds are handled by Apple. To request a refund, visit reportaproblem.apple.com.

What happens if my subscription lapses? Pro-only features turn off and any links you made permanent begin a 30-day countdown before they expire. Resubscribing restores them.

Account & sign-in

Can't sign in with Apple?

Make sure you're signed into iCloud on your device, then try again. If the issue persists, email us with your device model and iOS version.

Want to delete your account?

In the app: Settings → Account → Delete account. Deletion is immediate and permanent. Your account, every etch, and all stored media are removed. You can also email us to request deletion.

Bugs & issues

Email us with:

• Your device model (e.g. iPhone 15 Pro)
• iOS version (Settings → General → About)
• What you were doing when it broke
• A screenshot or screen recording if possible

The more detail, the faster we can fix it.

Feature requests

We read every one. Email us with the subject line “Feature request.” No promises on what makes the cut, but the list directly shapes our roadmap.

Press, partnerships, and everything else

Same email: [email protected]. Use a clear subject line (“Press,” “Partnership,” “Legal,” etc.) and we'll route it correctly internally.